Refund policy

30-day returns

If you are not happy with your purchase, you can return it within 30 days of delivery for a refund of the item price.

How to start a return

Email info@idiopan.com with your order number and we will reply with return instructions. Please contact us before sending anything back.

Condition

Return the item in its original condition and packaging, with everything that came with it: mallets, display ring, magnets and any pickup parts.

Refunds

Once we receive and check the return, we refund the original payment method. Your bank may take a few business days to show the credit.

Damaged or not working

If your order arrives damaged or something does not work, email us with your order number and photos as soon as you can and we will make it right.