Listed here are some of our frequently asked questions:
Do you offer free shipping?
We do offer free shipping for orders of a minimum amount. For all of our current shipping policies, please click here.
What accessories come with my drum?
Each Idiopan ships with mallets, a display ring, and a user guide. The six inch Bella includes a drawstring gig bag. All additional accessories can be found here.
Does my Idiopan come in tune?
All Idiopans are shipped in tune and ready to play out of the box.
Do you make customized Idiopans?
Not at this time.
Where are you located?
All Idiopans are hand-crafted Palm Bay, Florida. Find us on here on Google Maps
If I'm in the area, can I come try one out?
Yes! We take walk-in appointments Tuesday-Friday, 10 AM - 3 PM. Please call 1-800-673-1517 to check availability and make an appointment.
Can I take the band off?
It is not suggested to take the band off, as it not only protects the Idiopan, but is also important to the sound quality of your drum.
Can I push the tongues down?
It is not suggested that you tamper with the bend or shape of the tongues, as they are imperative to the sound of your Idiopan and it may make your drum unplayable. (This will also void returning your Idiopan.)
Is it in tune without the magnets?
It is not tuned to any formal scale or frequencies without magnets.
Do you ship internationally?
Yes we do! If you are in the European Union, please check our alternate website: idiopan-eu.com.
If I buy an acoustic Idiopan, can I have pickups installed later?
Yes, pickups are available in the accessories page. For more info on the benefits of a pickup installed in your Idiopan, please read the blog here.
How can I get more scales from my Idiopan?
Advanced magnet packs will help you achieve more range, and are currently available for the Lunabell, Domina, and Dominus models. You can find all Advanced Magnet Packs in the accessories page.
How long will it take to receive my Idiopan?
If available, orders normally ship 1-2 business days from our facility in Palm Bay, Florida. Delivery times will depend on your location.
Do you have video/audio clips?
Yes, for additional video and audio clips not on our website, please check out our Instagram, Facebook, and Youtube.
What is the return policy?
There is a 30-day return policy. For more details please check our return policies.
If my Idiopan has a buzzing sound when played, what can I do?
The most common cause of buzzing is usually an obstruction in the space between the tongue and the body, which can be caused by debris or the magnet not being properly centered on the tongue. Running a thin sheet of paper around the tongue will usually take care of any debris. If the magnet is out of place causing the buzz, simply realign the magnet.